KEVALIN AUDIO'S

Terms of Sale

Due to changes in market conditions, manufacturers’ increased costs associated with sourcing materials and increased freight costs for manufacturing material and product transportation, as well as changes in import regulations, duty and associated brokerage fees, Kevalin Audio has adjusted its terms of sale to provide the most competitive pricing and quickest delivery times. These terms of sale are part of the purchase contract and a purchaser is deemed to have accepted and agreed to them.

Kevalin Audio can sell:

Allnic products only to residents of the USA and its protectorates, USA military bases globally, and regions of the world without Allnic representation.
Waversa Systems products solely within North America. Outside of special consideration sanctioned by Waversa Systems Corporation, Waversa products are sold at Waversa’s established retail pricing and all products are shipped from their US or Canadian dealers.

All import duty and brokerage fees for products imported INTO the USA are covered by

Kevalin Audio. For products sold by Kevalin Audio into countries other than the USA

(not possible for Waversa Systems products), all associated brokerage, duty, taxes

(VAT, GST, etc.) are the responsibility of the purchaser. Please note, for exports to

Europe - VAT is now assessed to the shipper and will be added to the bill of sale.

To help mitigate increased costs of transportation, products may be drop-shipped from

the factory or from other locations outside the United States. While we do our best to

streamline the import process, paperwork may be misplaced during transportation and a

delay in customs clearance may happen. If there is a customs clearance delay, please

call Kevalin Audio immediately. A simple phone call from Kevalin Audio often clears the

item within 6-24 hours.

Through direct consultation and awareness of potentially applicable unique

opportunities, we can advise you on the most effective solution for your budget and

preferred schedule. Please note, however, that Kevalin Audio is not Amazon: acquisition

is almost never immediate. We believe in a smart investment for long term enjoyment.

Quality trade-ins are welcomed and encouraged for all products Kevalin Audio offers.

Kevalin Audio must receive a trade-in item prior to shipment of the purchased product.

Trade-in items are inspected and expected to be in excellent condition and perform to

specifications. If a trade-in item does not meet these standards, Kevalin Audio reserves

the right to cancel the transaction.

Payment terms:

Kevalin Audio accepts payment via bank wire, cheque and credit card. Credit card

payments and refunds to credit cards are each subject to a 4% charge to be

added to the purchase price and deducted from refund amounts.

Credit card transactions are through Square. Square reserves the right to deny any

transaction. In such a circumstance, payment then will be by bank wire or other

mutually agreed form of payment.

For purchases under $2500 USD, Kevalin Audio also accepts payments via WISE

and Zelle.

Warranty:

All new, demo and review products carry a full factory warranty. Allnic products have a

2 (two) year factory warranty. Allnic factory supplied tubes have a 6 (six) month

warranty from the date of purchase. Waversa products have a 1 (one) year factory

warranty. Products are covered by manufacturer's warranty only. Kevalin Audio does not

itself warranty any product it sells.

Trade-in items are covered by remaining manufacturer's warranty only and only if it is

transferable. Any manufacturer required product registration is the purchaser’s

responsibility.

Products sold by Kevalin Audio are sophisticated electronic devices and it is the

purchaser’s obligation to have read and understood the purchased product’s manual

prior to installing and powering on the product. Please contact Kevalin Audio if any part

of the product manual is unclear. Kevalin Audio is not liable for any damage or loss of

any kind, including consequential damage or loss, resulting from the use of products

purchased from Kevalin Audio.

Minor irregularities of the chassis finish of any product sold by Kevalin Audio may be

present on a new item, are an inherent characteristic of aluminum and coatings used,

and do not in any way affect product operation or performance. Minor cosmetic

irregularities are not protected by warranty unless expressly stated by the manufacturer.

All purchasers regardless of product and purchase method

are required to report any visible damage to product upon

receipt or product malfunction at first use to Kevalin Audio

immediately. Failure to do so may result in reduction of any

applicable refund amount.

Returns and refunds:

Except as specified below, all sales are FINAL. No returns are accepted and no

refunds are given, including but not restricted to international sales, custom

orders, trade-in, demo, discontinued, “on sale” or otherwise discounted

products, and phono cartridges. No order cancellations are accepted after

product has been shipped.

Exclusions to final sales:

Except for phono cartridges, any purchase of a new product at regular price made through the automated Kevalin Audio website or through direct communications with Kevalin Audio has a 30 (thirty) day home trial period, with the option to return for refund less a non-negotiable 20% restocking fee and 8% of purchase price if refund is to a credit card (4% plus 4% per the payment terms above). For return to be authorized, the product must be in as new condition in original packaging AND a phone conversation prior to shipping is required. Shipping instructions and details of refund less the non-negotiable 20% restocking fee and 8% of purchase price if refund is to a credit card (4% plus 4% per the payment terms above) will be discussed at this time. Once return is authorized, a Merchant Return Application number will be provided. Purchaser will pay the full non-reimbursable costs of return shipping. Kevalin Audio’s signature and insurance for the full purchase price are required; loss of or damage to the shipped product will be the complete responsibility of the customer returning the product. Any arrangement for recovery for loss or damage incurred during return shipping is between customer and shipping company. Refund of purchase price less the non-negotiable 20% restocking fee and 8% of purchase price if refund is to a credit card (4% plus 4% per the payment terms above) will be made only upon Kevalin Audio’s receipt, inspection and final approval for refund of the returned product which, as noted above, must be in as new condition in original packaging to qualify for refund. Kevalin Audio will not refund the purchase price or any part thereof if for any reason whatsoever Kevalin Audio does not receive the product to be returned or receives the product but it is not in as new condition in original packaging.
Refund for cancellation of a purchase prior to shipping will be for the purchase price less a non-negotiable 20% restocking fee and 8% of purchase price if refund is to a credit card (4% plus 4% per the payment terms above).
The EXT and Activator series by Waversa Systems purchased through the www.kevalinaudio.com site or through direct communications with Kevalin Audio have a 30-day trial and may be returned for a full refund with no restocking fee but less 8% of purchase price if refund is to a credit card (4% plus 4% per the payment terms above) so long as the product is in as new condition in original packaging. Kevalin Audio must be notified by email, including the original receipt, before shipping. Purchaser assumes return shipping cost and will ship insured. Refund will be made only upon Kevalin Audio’s receipt, inspection and final approval for refund of the returned product which must be in as new condition in original packaging.
Items damaged in transit to customer may be replaced in whole or in part depending on the nature of the damage upon return of the damaged product or part(s) to Kevalin Audio. Return of damaged product is to be arranged by customer, with Kevalin Audio’s signature required on delivery. Loss of or new damage to the return shipped product will be the complete responsibility of customer. Any arrangement for recovery for loss or new damage incurred during shipping is between customer and shipping company, and no replacement or refund for lost or newly damaged returning product will be issued by Kevalin Audio. Upon receipt and if satisfied by inspection of returned product or part(s), Kevalin Audio will reimburse customer for return shipping costs, but no refund will be given. Kevalin Audio will pay costs for shipping of replacement product or part(s), as the case may be.

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